Efficent resourceplanning for optimum customer satsifaction

Since 20.03.2023 we at KWM Weisshaar have made a significant change in our production control. This enables us to respond even more specifically and effectively to the needs of our customers.

Instead of solely focusing exclusively on customer appointments, we are now focusing on customer-anonymous resource planning and management. This means that our factory controllers are assigned to different control stations and monitor their resources.

The following are the tasks of our control rooms:

Control room 1- single-item production:

This includes programming, laser cutting, deburring, edging, rounding, sawing, turning and mechanical production as well as drilling.

Control room 2.1 - assembly production:

Here, 3D laser work, spot welding, welding, grinding, robot welding, pickling, blasting, straightening, assembly as well as painting/washing, i.e. all joining processes, are planned.

Control room 2.2 - Alstom:

This control centre is primarily responsible for the assembly of the customer Alstom and also works in close contact with its delivery plans.

Control room 3 - logistics/outside services:

This control room consits of quality mangament, in-house transport, comissioning, and logistics.

Leitstand 4 - Express service, administrative tasks and special tasks:

That control room takes care of the tool making, the factory locksmiths, the measuring room, incoming goods control, internal rework and the KOL Hall 3. A special task here is the express service, which transports our customers' express express service orders through our production with the shortest possible lead time, i.e. without downtime.Unsere neue Our working method is characterised by clear responsibilities:

1. Each resource has a specific contact person for scheduling and coordinating appointments.

2. The processing of production orders is carried out according to the working stock and the resource allocation.

3. Inconsistencies and adjustments of master data, stock deviations and technical clarifications shall be communicated immediately to the responsible contact persons and shall be checked.

4. For particularly urgent orders we have set up an express service (control room 4). These orders are prioritized and processed immediately.

By consistently working according to the working stock list, we minimize shifts and ambiguities. Each resource manager plans on their own responsibility.

In this way, we aim for out-of-date processing.

With this realignment, we are fully focused on effective order processing. Our clients can rely on meeting their deadlines and minimising their queries due to the improved organisation.

Daily coordination between control rooms and production management ensures that daily changes can be taken into account immediately.

A significant change to our customers now means that the MAWI(material management) team keeps in touch on schedule and is thus the first point of contact.

The interplay between the master-

and resource management has changed. The masters can now focus more on the execution of the work in their field and also monitor the skills of their employees.

The respective control centre communicates any outstanding orders and sets the priorities. Any necessary adjustments to resources are identified earlier and can thus be better planned with the “new management”.

With this new organisation, we will not only increase the transparency and planning of our processes, but also hopefully increase the satisfaction of our customers. We would like to thank all those involved for their commitment to this realignment of our company.